Returning Customer
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You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
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Shipping Method
At Mofajun, we are committed to processing and delivering your order quickly and securely. Here are the details of our shipping process:
Shipping Timelines
Order Processing: Most orders are shipped within 24-72 business hours from the time your order is placed. Please note that processing times may be longer during peak seasons or holidays.
Shipping Methods: We ship orders via trusted shipping carriers such as UPS and FedEx. Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number (provided you have submitted your email address during checkout). This way, you can track your package from our warehouse to your doorstep.
Shipping Costs: The shipping cost for all orders is a flat $5 USD. This applies to all countries, and you will be charged this fee during checkout.
Delivery Time: Depending on your location, delivery times typically range from 7 to 15 business days. Keep in mind that delivery times may vary due to customs processing and other international shipping factors.
Weekend & Holiday Orders: Orders placed after 2 PM on Friday will not be processed for shipment until the following Monday morning. Additionally, orders placed over the weekend or during public holidays may experience slight delays in processing.
Back-Ordered Items
If any item in your order is back-ordered or temporarily out of stock, we will keep your order active in our system. Your credit card will not be charged until the item is ready to be shipped. We will notify you via email as soon as the item is back in stock and ready for shipment. Rest assured, your order will be processed as soon as all items are available.
Fraud Prevention
To ensure the security of your purchase, we reserve the right to cancel any order where the billing country differs from the shipping country. This policy is in place to prevent fraudulent transactions and ensure the safety of both our customers and our business.
At Mofajun, we value your trust and are dedicated to delivering your products quickly and securely. If you have any questions or concerns about your shipment, don't hesitate to reach out to our customer service team via email at sale@mofajun.com
Order Cancellation Policy
You can cancel your order within 24 hours of placing it, provided it hasn't been shipped. To cancel, please contact us immediately via email at sale@mofajun.com
Once your order has been shipped, it cannot be canceled. However, you can return the item according to our Return Policy after delivery.
For assistance, feel free to reach out to our customer service team at sale@mofajun.com
